The Surface Laptop is really nice - in fact, it’s quite possibly the best piece of hardware to carry the Surface name. For more info, see Install Surface and Windows updates.I’ve talked to a number of people on the Surface team over the last few months, and the decision to hinder their beautiful new piece of hardware still boggles the mind. If you’re still having trouble installing Surface updates, try downloading an update file and installing it manually. Go to Surface troubleshooting and support for more info. If you’re still having trouble installing updates, your Surface may need service.
See Force a shut down and restart your Surface to find out how.Īfter your Surface restarts, try installing updates again. Go to Start, and select Power > Restart (or Update and restart ). For more info, see Update Surface firmware and Windows. For help with this, How to get service for Surface. See Force a shutdown and restart your Surface to find out how.Īfter your Surface restarts, try installing updates again. If you’re still having a problem, try Solution 2. Select Start > Power > Restart (or Update and restart ).Īfter your Surface restarts, try installing updates again. If you get one of these errors, try each of the restart solutions below, in the order listed. Update stays on "Please wait while we install a system update" screen for more than 20 minutes Update stays on "Getting Devices Ready." screen for more than 20 minutes Update installation freezes for more than 20 minutes If you’re seeing any of these errors, restarting your Surface might fix the problem: If an update seems to be stalled and your Surface doesn’t restart automatically, wait at least 20 minutes before trying to restart your Surface yourself. Warning: Interrupting updates while they’re in progress could damage your Surface.
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